Where to Start... Eric Patterson ran the numbers and got me approved for .9 financing if I went with the 2011 CR-V so... the payments went down on my monthly note and I get a car with .9 interest so I basically pay less than $700 for the life of my loan! SOLD! So Manual Valdes the most awesome sales person and another sales person that has since left :( helped me find my perfect fit! I bought the CR-V EX in Silver and was super excited. Drove home and things were GREAT... Paperwork process smoothly, no pressure, great deal! And Bill Owens was the finance manager and he was completely honest with me on everything they had to offer and wasn't pushy with the things they could offer but he knew I didn't need!
Well a month went by and I had a little issue with my paint on the front of my bumper. I called instantly to the dealership and they told me they would have Katie Holem call me! She did quickly at that not even 30 minutes after my call! She had me scheduled to bring the car in and provided me with a loaner car for the time they would have my car. Not only a loaner car but a brand new car with only 150 miles on it and super nice to drive while mine was being repaired.
I called Honda to file a case and they were very UN-helpful. They did give me a case number but the guy RAY from HONDA corporate (NOT THE DEALERSHIP NO AFFILIATION) was rude and didn't care at all about what was going on with my new car.
Well, Katie, Eric, Bill, Curtis and Manual Valves cared and cared enough they went to bat for me. They did everything they could to help me get this situated.
On the 23rd the Honda Rep Jerry came in to evaluate my car and he approved it to be fixed. Jerry called me and everything that RAY made so hard in 3 phone calls Jerry made perfect in one!
I went through 2 weeks of having to fight with Honda Corporate and during all the stress and anxiety Round Rock Auto Group called me to check on me not to call and tell me status but to call and just see if I needed anything or if I was OK! Curtis the General Manager even call just to see if I was OK and if there was anything he could do to help me. Eric called me at least 3 times and Katie communicated with me everyday to make sure things were going well and I was OK.
This is stressful but Round Rock as Always made sure I was taken care of and that I, as the customer had the love for Honda, love for the dealership there!
AS Jerry said to me when a customer is upset it isn't the car you have to repair it is the customers heart! And he is right and Jerry from Honda Corp did just that repaired my heart for Honda.
Katie Holem is a gem and one of the best people I have ever had to deal with she is in the line of business that suits her and has a compassion and love for people and she understands that people don't want to be in these situations they just need a little help to get through it and a positive attitude to show that someone understands and cares!
This wasn't Round Rocks fault they didn't build the car or cause this problem but they made sure they went above and beyond to make sure that my car was fixed and looked better than when I bought it! I can't and won't ever have anything negative to ever say about this dealership they have the best customer service and truly care for their customers.
You are not just a customer there !!! YOU ARE FAMILY!!!
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