New to the area and found their deal 2 rooms for $24 to good to pass up. I also added 2 more services to be done when they cleaned the carpets. I was pleased with everything they did until I realized they did not take enough time cleaning my carpets. They left so much water in my carpets that after 12 hours of drying(with Ceiling fans running) you had to dry your feet when you left the room.(They told me it should take 4 hours at the most for the carpet to dry) I have hard woods under my carpet. I asked them several times is it safe to steam clean with hardwood under the carpet. They informed me that as long as the water does not penetrate the pad and sit wet on the hardwood for any amount of time it will not harm them.
I called the company back the next day and was told the owner and the person who had done the work would be back out. That did NOT happen. They did not show up, they did not call back, they could not even be professional enough to inform me of anything. I do not clean floors for a living. A little guidance and reassurance that my hard woods were not damaged and that I did not need to remove my carpet. I work in sales and customer service. I am ALWAYS POLITE and never want to waste a persons time, but a phone call is NOT to much to ask. I called another carpet cleaner to see what I needed to do. Fortunately they helped me.
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