I totally agree with ""East Wenatchee"" in its critique of Chim Chimney. I purchased a spa there for over $7,000. Their customer service was terrible. In his ""effort"" to instruct me on the use of chemicals, the salesman appeared to be in a hurry and showed up first thing in the morning. In addition to this he charged me $65+ for the ""starter kit"" (I thought this would have been included as a courtesy of purchasing a new unit). Also, a cover lift was not part of the purchase as well. I think you will find these included at competitors. Since I was so upset, I ordered a lift directly from the manufacturer in Woodinville. I later called (no answer) and then emailed the company to question them on this. Following this the salesman responded (phone) and told me that chemical starter kits are not included in the sale of a new spa. I asked him why he didn't tell me this beforehand...he claims that he did, but he did NOT. They also took 2 months to mail me the final invoice (unit price and chemicals), and then sent me 17 copies! Poor business practice if you ask me. This is why I'm taking my business elsewhere.
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