I have had several bad experiences at this Veterinary Clinic. Dr. Silverman was very rough with my dog and gave her pain meds with out any explaination that they were flavored like a treat to make them more pallatable for the animals. My dog ate the whole bottle of pills and ended up in the emergency clinic for 3 days costing me over $1,200 in addition to her $3,000 surgery on her ACL!! Last week I brought my cat in and Michelle the Vet Tech was VERY RUDE TO ME and challenged me over the total cost of my bill. I went back yesterday to put my cat down and Michelle was again very rude to me. She argued about charging me for the euthanasia of my cat which he passed before they had to euthanize him. She then said she wasn't going to deal with me, got up and walked off in a huff. Another Vet Tech came to help and was apologetic, very nice and polite. I called later to speak with the manager and she did say she has had other people with the same complaints on Michelle but she has been there for 10 years so there wasn't much she could do about it. After that comment I told the mananger that I can do something about it and will not come back to that office and will make it known of the poor customer service, lack of tact and compassion for their customers and their pets. I do have to say that the female Veterinarian was very kind and compassionate. I apologize for not knowing her name. \r
Diane Olson
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