I own a 2003 Ford F150 that I have owned since the begining. I had a problem with it recently so I took it to Delacy Ford. It was making a funny noise at certain times. I took it there and tried to explain what was happening. After 3 visits, all I got were a new set of brakes and a transmission flush, but I still had the same problem that I originally had!!! It cost me almost $1,000 and I still didn't get the problem fixed. \r
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I was very POd so I wanted to take it somewhere else to see if they could fix it. I took it to Dave Smith Ford. I had an appointment and met with Mike Ezzo in the service lane. I tried to describe what the noise was and that it didn't happen all of the time. Mike took the time to drive up the road with me to see if he could hear it. After driving a few miles we heard it very slightly. We turned around and went back to the service depatment. Mike had one of his guys put the truck up on the lift. \r
Turns out that a clip that held one of the cooler lines had corroded over time. There was a recall notice out there for just this problem. \r
Mike and his guy were able to get this annoying problem fixed for me AT NO CHARGE!!! I had to pay the other dealer almost $1,000 for a bunch of unrelated stuff and they couldn't fix it. I think Mike Ezzo and his guy Bob at Dave Smith Ford worked with me to get my problem fixed, and they weren't trying to sell me a bunch of other stuff that I didn't even bring my truck there for. I don't know much about how trucks operate so I have to go by what the mechanics tell me. I felt that I was treated extremely fairly at Dave Smith Ford. I am definitely going there for my service needs from now on. I may even trade this truck for a newer one.
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