I ve been to the restaurant a couple of times with my family last year before the renovation but this was my boyfriends first time going there. After making a reservation a week and a half in advance and calling in the same day to confirm it, we arrived there on time at 9:30pm and they told us we had to wait like 15 minute. They never even offered us to wait at the bar which was almost empty but after waiting 5 minutes we decided to ask if we could go to the bar and just went. My boyfriend and i had a drink there, then our table was ready i went alone to the host station because my boyfriend stayed paying at the bar. she took me to our table and told me she would go and take my boyfriend to the table from the bar too. She never did, i had to call him after waiting and tell him where i was sitting.
The server took our order right away i order my meat medium rare to rare i specifically said i like my meat really red inside. My Meat came barely pink inside, overcooked but worse was my boyfriend whose ravioles came cold inside! After waiting to see our waiter I decided to just stay with my overcooked meat but we gave the ravioles(too cold to be eaten) to a bussboy because our server never passed by to see how we were doing. After like 15 minutes our server reappeared and we asked him about my boyfriends ravioles. He had no idea we were waiting for them to begin with! He went to the kitchen and came back with the ravioles right away. THEY DIDNT EVEN GIVE HIM A NEW PLATE. Of the 5 little ravioles he got from the menu (85$ per person) he had eaten one. so after 15 minutes of wait they brought back only 4 ravioles of the same plate that they obviously just heated up not even bothering about the almost other that we ate cold. Whatever we ate it (me with my overcooked meat which was cold already by that time). After they brought us the dessert which was a plate with like 5 little pastries they gave me mine (perfect) and then my boyfriends with only 4 pastries. we obviously noticed the difference right away and the sever just said oops one of the pastries must have fallen off and left the plate like that in front of my boyfriend and left!! He obviously waited and thought that after saying that he was coming back with a new plate or at least one with just the one he was missing but no, he never did. without changing and bringing his dessert plate complete or without saying i ll be back with the pastry you are missing without even the slightest apology! After that we just asked for an expresso and the bill. After everything that had happend he didn't even apologized or offered us the expresso and worse the 18% (definitely not deserved) gratuity were included in the total of our bill overpriced bill!! This was definitely my worst Valentines experience ever and for the 250$ we had to pay you would have expected way more specially from the server. My boyfriend and I we both work in nice restaurants and know how it is and we hate complaining, we really are pretty easy clients but that was just too much. Not worth it at all!
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