WARNING!!! DO NOT USE THIS COMPANY.
They are LIARS and INCOMPETENT.
I called Ben Hur moving a week before our move and they were able to give me a quick quote. I asked on multiple occasions if they had enough insurance to qualify because my building had a strict insurance policy requirement. The salesman on the phone promised me that they had over 10M in coverage and that it would not be a problem. The next day I followed up with my building to see if they received the certificate of insurance from Ben Hur and was upset to hear Ben Hur had not sent the COI. I called Ben Hur only to be passed around to various people who told me I would need to speak to someone else. Finally, I got in touch with the person in charge of insurance who promised to send the COI. The next day I received a call from my building manager who informed me that Ben Hur did not meet the minimum insurance requirement. I called Ben Hur again and got the run around once more. I was sent to 3 different voicemails and even got hung up on twice. When I eventually got through to the guy who handles insurance once more he swore it was impossible that they didn't have enough coverage and that it had to be a misunderstanding. He promised me he would call the building manager to clear up the situation and call me back. I never got a call back. I left multiple voicemails and emails but no reply. Finally, on friday afternoon a day before my move date after numerous calls and speaking to 3-4 different people at Ben Hur, I finally got through to the person who handles insurance and finally got him to admit they did not have the coverage they promised they had and so they would not be able to move me into my building. Not only did they completely LIE, but rather than admit it right away and allow me time to find a new mover they LIED again and told me it was not a problem and they could clear it up. They never followed up with my emails or voicemails after a number of different people promised to resolve the issue for me. These guys left me hanging and just didn't give a crap.
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