When I experienced a delay in getting the ordered part for my 1988 Honda from Woodfin, I called their Customer Service representative to follow up and track the delivery. I then experienced frustration with a communication breakdown and lack of return phone calls. I then wrote a letter to Woodfin. Manager Robert Davis quickly and professionally responded. \r
\r
By the way, my letter was postmarked Nov 20th and the delayed part arrived at my front door the following day, Nov 21st, Thanksgiving eve. \r
\r
I am experienced in high end Customer Service for 42 years. I know what authentic Customer Service is. When speaking with Mr Davis I experienced a professional concern from him for what had transpired at Woodfin. In addition, Mr Davis offered to refund my $14 shipping fee. I accepted his offer. BOTTOM LINE - I AM NOW 100% SATISFIED WITH WOODFIN AND WILL USE WOODFIN IN THE FUTURE AND WILL CONFIDENTLY RECOMMEND THEM TO OTHERS. \r
\r
Thank you, Roger Kaller\r
more