Bobby Jones Electronics is the most disorganized company I have ever worked with.\r
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They farm out their warranty and onsite work to other organizations and are terrible at keeping in contact and documenting what they do.\r
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We are one of the firms that worked with them and will NEVER do this again.\r
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They have defaulted on paying their bills for over 6 months after jobs have been completed to 100% satisfaction.\r
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They also do not explain everything to the customer and do not send all required parts for the initial visit. We had to re-visit a customer and use parts off of old equipment on new because wires and other parts were missing.\r
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Stay away from these people. They do not talk to each other in the office, They only have email and instant messaging. I have tried for months to get in touch with the customer service manager Ben Malkin after our initial talks and he disappeared and nobody knows where he is and they say he is the only one that can assist me. What kind of organization does not have verbal communication with employees and also drops the ball when a person is not available…. Especially for months at a time when there is a billing issue.\r
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Customer and Technicians BEWARE…. Stay away from Bobby Jones Electronics for any service.\r
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Their BBB rating is also an “F” and they have many complaints about them.\r
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http://www.bbb.org/lexington/business-reviews/television-and-radio-service-and-repair/bobby-jones-electronics-in-georgetown-ky-1670\r
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