They seem great until you plunk down $7000 for a hot tub and then they don't service it. They don't return calls, or get you scheduled in a reasonable amount of time, and they miss over half their appointments, and then they don't fix the hot tub. Reviews I just read on other sites indicate they are the same for fireplaces, too. \r
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Cam, the manager, provides only excuses about his staff, and then wines that he works 80 hours per week, and only makes $20K. \r
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Don't get fooled by the sales stuff. I called them 6 months ago to tell them about an issue, and after following up with them diligently and politely for six months, they charged me $1200 to get my hot tub still not working. \r
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Cam claimed that they are better with fireplaces, and spas is just a small part of their business. I'm guessing they tell their fireplace clients just the opposite. Steer clear!
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