Unfortunately, something's definitely wrong at this hospital. I was sent there by my gastro for a fast-tracked x-ray due to unusually severe pain after a colonoscopy. The outpatient desk couldn't even find the order for 45 minutes, then discovered they had no paper in their fax machine. Seriously? It just went downhill from there. I was finally ushered back to outpatient radiology by a sick tech (visibly ill and coughing with no mask on). After taking one set of views, she tersely told me that it would all have to be retaken because I 'breathed'. The second set were also not good (there seemed to be a pattern?), so she then took a third set. In between, I heard her joking with other staff about how she just couldn't seem to get any good views taken that day. When she was done, she informed me it would be quite a wait because all the radiologists were gone for lunch? So no radiologist to read x-rays during the lunch hour at a large hospital. Finally after sitting in the waiting room for 2 hours, my husband called my doctor's office to try and see what was going on. We were ready to just leave because I was in so much pain and there was no place to lie down. My doctor quickly returned the call and told us all the x-rays were unreadable and more views would need to be taken. Due to the intervention of my doctor, I was then taken to the regular hospital radiology department where a technician who actually knew what he was doing got the process going again and took the needed views. After another painful half hour sitting upright in the uncomfortable waiting room, we finally got the news that we could leave. So, over three hours to have an x-ray clearly marked STAT taken and read. What's really unsettling is that this is the hospital our doctors and specialists use, so at some point, if surgery or hospitalization is ever necessary, we'll have to switch doctors because I refuse to count on this facility for healthcare. My husband's having surgery next week at Banner. Thank God the surgeon does not practice at Chandler Regional! This is a broken hospital and best avoided. It needs an intervention.
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