The sales people do not know their product. I wanted a different brand than I was sold. I asked for optional duct and was told it could not be done. Upon my review of the manuals that came with the stove I found that both options could have been installed. Now I would have to tear into the walls to install the optional ducts that I asked for. They do not do a proper site survey and expect you to pay for anything they failed to include in their quote. After paying $450 for parts they said couldn't be used. We were credited that amount that wasn't enough to cover the offset flue pipe used. Their installing technician contacted the store for a final price. Two days later I received a call from the store stating I still owe $177.
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