I had a sump fail during the night and the basement was flooded with 3 inches of water. Called a few places (Horizon, Carney), that advertised 24 hr emergency service. The soonest others could commit to coming out and even evaluating the situation was 1-2 days. With more rain on the way, 1-2 days was not an option. Only ones that actually lived up to their claims was Benjamin Franklin Plumbing. This was the first time I used them and can say I was very happy. Ed was on time, called 5 minutes before arriving to confirm, and took his time with assessing the situation, providing value-added recommendations and did the work quickly and to my satisfaction. He even went above and beyond given the complexities of the current water systems in the house. Ed didn't sell me something I didn't need and even showed me where I could save some money. Very, very, happy with Ed and Ben Franklin Plumbing. Will call them back for all my future needs.
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