Do not use this company if you can help it! I would give them zero stars if that was an option. My husband and I had a reservation for car pickup with this company, had to cancel due to a family emergency. I cancelled well in advance of my scheduled reservation date and per their policy you will be refunded minus $25. Well, that was at the end of September and it is now the the middle of November and still no refund. I have called numerous times and spoke with the billing manager Mustafa who just keeps ignoring phone calls and messages. This company is fraudulent and are not adhering to the refund policy clearly stated in their refund policy. I am now getting a lawyer to get this issue resolved.
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