I was very comfortable as soon as I walked in. There are big white leather loungers to lay in and a flat screen T.V. to keep you occupied while the process takes place. I have very sensitive teeth so I expected the "aching" feeling from the whitening to be a lot worse. I really didn't have any tooth "aches" till the next day which only lasted through the morning. It was definitely worth it and I've sent a lot of friends. Thank you!
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