I will be 67 next month. In Dec 2011, I returned TWO Prism TV boxes, two routers and a box of cords & cables to the Centurylink store on 34th Street, in Ocala, FL
I carried two good size boxes FULL of equipment into that store.
I was tired of waiting for Centurylink to pick it up, as they said they would. I called customer service about it many times.
Very few customer service reps put notes in the system when a customer calls in, so they have no clue about the previous calls......many calls.
The employee who took care of me (first station on the right) gave me a receipt for two routers. When I questioned that she said on those product numbers covers all of what I returned. I had no reason to question that. (at that time) I believed her and trusted her.
I had unknowningly left one cord at home & she questioned me on that. I had no clue what she was talking about. Later at home I came across that cord where Centurylink personnel had attached it to the interbet cord for my internet service.
When my bill came in I was charged $275 for the TWO Prism boxes (which I had returned) and the missing cord.
I spent an hour and 11 minutes on the phone with Centurylink customer service to try and clear this up...to no avail and they finally said I had to resolve this with that employee at the Ocala store.
Now I don't feel comfortable with that since she already ripped me off for the Prism boxes.
Where ARE the Prism boxes? At the store? Did she take them home?
Does this store have a security camera where the police or whoever can pull up that date and see me carrying all that equipment in? I sure hope so.
How can you feel good about a service company whose employees rip the customers off? and me being on social security and 67 years old. Who can you trust these days?
Jeane Cole
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