On 3-2-2008 we ordered ""Factory Direct Spa Cover"" best cover - with a 10 year warranty. This cover did not last even 2 years before 1) the stitching came apart completely on two sides 2) the foam core became saturated with moisture - to the point that one person can not lift the cover off of the hot tub, and 3) the color completely faded from burgundy to a muddy brown . My husband talked with the owner, Roy Kilmer. He explained the above problems and Mr. Kilmer told him that because we used chlorine (or bromide) in our hot tub we invalidated the 10 year warranty. Folks, we are using a floating Bromine - Chlorine feeder so there is no abuse of chemicals (neither have any chemical come in contact with the cover) but any use of chlorine invalidates the warranty. Think about it... can you have a hot tub and not use chemicals... what rip off! Then Mr. Kilmer told my husband that we would have to send $210 to get a replacement. What another shoddy cover from this shyster? Be Aware - Avoid this fraudulent business.
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