Tom did a great job selling me on the control 4 home entertainment system and features, fast forward to the dreary team doing the install. Arrived 2 hours late, took a 2 hour lunch and told me he was doing me a favor staying to finish the install as he doesn't get paid after 5. Left a mess and i spent over an hour organizing rats nest of cables.No heat upstairs for 4 days because of his mistake, when he finally came out blamed it on his coworker. Copied Tom on all emails to his tech and he finally got involved when I told him I was canceling charge on my card over 3k. Never got any of the macros he promised, switched to another company and am happy to Bad mouth them to all that will listen. One line Tom used was "" We are an alarm company so we want people to like us"" Good luck with that!
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