I planned my out of state move from CA to PA in ample time ... to no avail. The day prior to pickup I was informed there was a delay. I had to rent a U-Haul, a storage space and find people to help me move all of my belongings. Now I had the cost of the U-Haul, a storage unit and yet get to the airport in time for my flight. Pick up date was for 7-20-11, it was actually picked up a day after I acquired a storage unit, and then taken to an unspecified holding location ( AVL was unable to tell me location). Delivery date was for 8-7-11, however my possessions were not delivered until 8-21-11 @ 9:30 pm. In spite of multiple calls, I was unable to find out where my belongings were, even when they were finally en route. I was informed by one customer service rep that I would be reimbursed $35 per day for unreasonable dispatch service. When my belongings arrived there was one box missing, that was not tracked or recovered. I filed a claim, sending it by fax and was told that the fax was not received. So, I mailed the claim by certified mail to the address given, and this was returned to me. When I phoned AVL I was told that they did find my faxed claim (which included delay info, cost of U-Haul & storage unit and the missing box). After waiting over 90 days I was called by Cheryl Jones stating she had reviewed my claim and was prepared to reimburse. However, she had no info regarding costs incurred due to unreasonable dispatch service, or my missing and untrackable box. I was told that my delay reimbursement would be 10% of what my initial deposit had been. She had calculated a 14 day delay, when the delay was actually 19 days. When asked to speak with someone else (as she seemed to be unaware of my claim info, and was quite unprofessional), I was told she was the final authority. I am yet awaiting a response with a fair claim reimbursement amount as of today .... 1-17-12. If you want quality and fair service, do not utilize AVL for your move. Thoroughly review moving companies, as AVL is not BBB accredited and has numerous complaints filed, as well as numerous dissatisfied customer reviews.
more