Having a car accident is the absolute worst experience. I watched as my Smart Car was loaded on a truck and carried off to Autotech Collision - not fun. But, from the initial phone call, I knew my car was in good hands. It took over a month (between parts and insurance companies) but he called at least twice a week to keep me updated on the progress. Most impressive was the fact that he called even when the news wasn't good (part didn't come in, etc) - very professional. I was truly impressed.
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