I engaged NationWide (NW) to move me from CA to TX. I originally engaged another company who actually did a walk-through of my house before giving me a move quote but when I talked to NW they said they could beat the price. I provided NW with the list of items I planned to move and the weights. I gave them all the information from the other moving company & based on the information they quoted me a better price. I signed NW's contract on a Thurs and charged the required deposit. My move was scheduled for the following Mon. \r
When the actual moving company called me to confirm the move on Friday, I asked them when they were going to send someone out to crate my glass tables/ mirror. They said crating was not in my quoted price & I had to pay for the crating. When I gave NW the details from the other moving company I told them my quote included the creating of my mirror & tables.\r
I couldn't get in touch with Nationwide until Sat. because of time zone differences. When I called Nationwide to tell them what the moving company said the Nationwide Rep told me that my items did not need to be created. The items could be wrapped with heavy moving paper and they would be fine. I told the Cust. Rep. that I had specifically asked about the creating of my items and I was told they would be created. NW Cust Service said they would call the moving company to see what they could work out but since it was the weekend they could not get in touch with the movers until Mon. They said I should go ahead with the move and we could work out the details on Mon. I was not comfortable with this arrangement; therefore, I told them I was cancelling the move. I immediately sent them an email confirming the cancel. \r
On Monday at 6:30 am they sent a moving truck to my house to move me but I refused the move. I called the original moving company and paid them more to move me. The other company (Atlas Moving) did exactly what they committed to doing, at the price they committed and did not charge an upfront deposit. My items were delivered on time in good shape and I paid for the entire more when the items arrived in TX. \r
Even though Nationwide did not move me they refused to refund my $2300 deposit they required. They said I signed their contract and I did not give them the required 48 hours
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