This place is terrible. A relative was viewed there recently. We had to ask them repeatedly to turn on the air. The lobby and chapel had a scary foul odor. I had to puchase my own febreeze to make the space breathable. The deceased was awkwardly placed in the casket, facing the rear panel! Who does this? I have never, ever witnessed such a horror show! Please, if you love and respect your dead, Ortiz is NOT the place for them. We are looking to place a formal complaint with the city.
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