The customer service was great in trying to schedule the move-- they really sold me with their liability insurance and well trained staff.
The reality was very different. The movers who showed up appeared less than well trained. They tried to force my desk up a stair case totally scraping the side. The movers did not tell me about the damage and they did not file a damage report with the company.
The company has a 96 hour damage report policy. I left town immediately after the movers moved me in and came back after the 96 hour policy. I called to report the damage exactly one week later and the company is unwilling to honor my request. The damage to the desk is significant and this situation seems like the perfect situation to honor a request for an exception to the 96 hour policy.
This company is all a bunch of advertising and does not live up to their promises. Unless you plan on unpacking immediately to inspect everything that was moved, I do not suggest using this company.
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