Thankfully, I was finally able to convince my husband to let the professionals come over and take a look at our fridge...for a good three days he was convinced that he discovered the problem and it would be fixed in a few minutes after he tinkered with it. To my relief, we finally called royal appliances and they came out the same day, figured out the issue in a few minutes and fixed it in an hour. And they charged us a great rate! My husband was hesitant to admit it but now he tells everyone about how great their service is. Go figure.
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