I was a member for nearly year until a bearded employee, ""Bill"" -- claiming to be a manager -- was extremely rude.
What started out as confusion as to why my late fees were so high, soon quickly became offensive. He went as far as to use several cuss words when I pointed out he that he was being rude, and that he shouldn't have to ""follow me around and wash my (testicles)"" when I pointed out he had been unfriendly from the beginning.
Long story short, I brought some DVDs back knowing they'd be a day late. This ""manager"" claimed that they were in fact two days late. This would be fine, but I'm 100 percent positive the employee I rented from said to have the DVDs back on a Thursday, so my DVDs should have only been one day late. I paid the late fee because he wouldn't budge or compromise -- it is what it is...
But I absolutely did not appreciate his cussing and offensive remarks. When I finally left I did call him a ""jerk"" but it was nothing in comparison to the nasty things he said to me.
I want an apology from ownership, but I probably won't get it. I also canceled my membership. If I want cold, distant service then I might as well rent from RedBox or an online service.
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