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Stay Away From This Business! Rude Owners/Horrible Service - Review by citysearch c | Bozman Sign Co Inc

Bozman Sign Co Inc

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Stay Away From This Business! Rude Owners/Horrible Service 9/7/2011

Job not completed on time as promised. Owner/s rude and unapologetic for poor customer service. Took them a simple job--bending out a mailbox frame. Was told this simple 20-min job would be completed in a 'couple of days'; called back two days later--on a Friday--and was told ""It will be ready on Tuesday""; knowing that it probably wouldn't be ready on Tuesday based on their track record, I waited and called back on Wednesday and was told--you guessed it!--""come back tomorrow"". When I asked to speak with Cathe--the owner--she was defensive, rude, and unapologetically short-tempered--bordering on hostile. I proffered to her that it was not the wait the was the problem--had they offered a more realistic timeline at the outset--but that as a small business owner it was up to her to better know her companies workload and budget time accordingly. To this, she replied ""I don't have time for this""--copped an attitude that bordered on a childlike temper tantrum--and made no attempt to make it right for the customer. Glad business is booming in the mailbox/sign industry such that Bozman can afford to completely dispense with basic, decent customer service...but this is one less customer who will be supporting this rinky-dink enterprise. I chose this company on recommendation from my Property Owners Assoc.--and was prepared to give them additional business--however I will now make it a point to ensure our POA does not use them in the future. There are plenty of similar enterprises who offer these services--recommend you find one that cares about its' work and its customers. Don't waste your money at Bozman Sign Co. more
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