I contacted the dlrship on 8/31 to inquiry about the Soul. As instructed I filled out an online application for financing and replied back to the sales associate. I rec'd a call on 9/1 encouraging me to go into the dlrship. I rec'd a vip guest member number. When I went to the dlrship no one knew I was going to be there, they didn't know what the vip guest member number was and couldn't locate the application I filled out online. I went through the financing steps and the person in the finance dept rushed through the process, made untrue statements, and left. I was given the paper work to sign to purchase the vehicle before having an opportunity to drive the vehicle. After I expressed my concern about being pushed into purchasing the vehicle I was given the vehicle to drive overnight and was told I would have financing options available for me to choose from when I arrived on 9/2. On 9/2 when I showed up I was not giving options. I decided to purchase the vehicle anyway. The dlrship agreed to check the alignment, ac and provide me with a key fob. I was instructed to drop the vehicle off on 9/5 and return on 9/6 to pick the vehicle up. I did just that and on 9/6 when I showed up they tried to give me the key w/o the key fob and it was admitted nothing was done to the vehicle. I was told the part would be ordered and return on 9/7. I verified on 9/7 that my car was ready for pick up and when I got there the car still didn't have a key fob. I told the dlrship personnel repeatedly that I was driving over 40 miles, but that didn't deter them from wasting my time. I still don't have my vehicle in my possession. I wouldn't recommend this dealership. They make a lot of statements, but lack follow through. They lack in professionalism, commitment and communication. They definitely don't care about referrals and repeat customers.
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