Our dog had major surgery and our vet called to get pricing for a night at this emergency clinic. When we showed up and had already checked our dog in, the price doubled (from the $200-300 they told our vet to $350-650). When I asked why, the tech said because our vet hadn't mentioned intravenous pain meds, something our vet talked about directly to us and would not have failed to mention to them.
The next day the details changed from one call to the next and then they wanted to keep our dog another night, to ""keep an eye on her"" and check on here ""every 15 minutes"". Well, we asked for the records when we checked her out (after the initial 24 hours) and they only checked on her every hour, or two to three, for the day they had her.
Don't get me wrong, these folks know their stuff and are well equipped, but from the multiple signs about billing in the reception area to their transparent focus (and previous reviews here) their focus is money first - your pet is second.
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