Now I 'm going to be fair with this review since I have read many good and bad ones. Not only on City Search but on Yelp which miraculously disappeared in the last few weeks? It led me to believe that some reviews/profiles are fake and possibly could be created by Rathbun themselves in order to glamorize their business.
We recently rented property through Rathbun and our only complaint is the customer service.
When going to their office to sign the contract we immediately saw our assigned property manager outside smoking a cigarette. She saw us pulling up then immediately went inside and hid in her office for whatever reason. I felt that maybe it had something to do with Rathbun's image? Who knows?
We then entered and weren't really greeted the way customers should be greeted. The gentleman who helped us at the desk never smiled or anything, he just pick up the phone and instructed us to go in another room while he gets us the property manager.
Instead he had a secretary help us when going over the contract etc.
We were fine with her helping us, it's just that there's this negative energy we felt immediately from this place. I have seen the commercials and just felt that there's this toffee-nosed manner these employees have.
We then left feeling uneased by their service. However they are the Realtor's who was selected for the property so what could we do?
After the move in we had some minor issues
We never got a copy of the contract since the property manager didn't sign it yet. And we had some misunderstandings with the utilities and some maintenance work that needed to be done. The issues were resolved but I can tell you this right now. Be prepared to wait (and if you?re reading this Rathbun) I highly advise to implement a turnaround time for you to return calls within a reasonable matter. Even if you may not have an answer, you can call as a courtesy.
I'm sorry that's just flat out rude, especially when your A.C has been out all weekend.
I think from experience, overall they could care less about their customers and more about the money. And I hate to say this but definitely won't recommend them based solely on their customer service. thumbs down
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