I moved to the East Bay from SF last year and thought I might find a decent repair spot. Berkeley Performance was disappointing. They left me waiting in a cafe without calling me to tell me my bike was done for hours and then when I came in they had ""identified"" further problems with my bike made no effort to call me, tell me, and offer to fix them. When I let them know about both the above problems--in good faith, I felt, not being accusatory, they were dismissive and frowny. I didn't go there again. I'm back at O'hanlons in SF, even though I have to cross the bay.
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