I just had a fantastic experience, start to finish. The sales man was highly consultative. I received far more information and guidance from him than the two other companies I received bids from.
The communication was great throughout the process - from bid, to scheduling, to getting the job done. The person who answers the phone was always able to answer my questions.
The team of installers were prompt, polite, and pleasant. They kept my house tidy during the process, cleaning up at the end of each day. (It took all week, as I was replacing all windows and doors). They even worked in a sudden downpour of rain one day, just to get the big window in (so I wouldn't be stranded with a gaping hole). The office called to reconfirm each time the staggered payments were being charged to my card. They even sent a lovely thank you letter at the end.
I've already referred a friend to them. I am very confused by the negative comments here as I received no hint of any of these problems. Makes me wonder if competitors are posting bogus reviews. Who knows...
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