Sometimes I get a bill, sometimes I don't. If I don't happen to have a reminder set to pay them, I may not remember on my own once per quarter. On one such occasion, I missed a payment because I didn't get a bill. Well of course, they just didn't pick up my trash, so that's how I found out. Because you can't get them to answer the phone (I'm currently on hold going on 14 minutes), I just sent them the same amount as the previous quarter. The check posted to my account two weeks ago, and they still won't pickup my trash. Eventually, when I get someone on the phone they are gonna hear it. I wish there were other choices for trash pickup at my house.
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