Ben Franklin responded immediately to my call at 6:00 AM. I had a service plumber out to my house by 8:00 AM. The service call resulted in replacement of my upstairs toilet with a new Gerber toilet. Ed Waterfall, the service plumber pulled out my old toilet while waiting delivery of the new one, and 2 hours later, the job was complete, and everything was clean and neat. I would definitely ask for Ed again, next time I need service.
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