I've had several poor shopping experiences here, as the employees have never been helpful or friendly. Typically, they act as if they could care less if I shop there or not.
However, my latest experience with Running Horse, will be my last. I recently purchased a $600 piece of Stihl equipment from them. After only a short time, I received a recall notice from the manufacturer. At about the same time, the piece of equipment failed to start. When I took it in for warranty service, the mechanic explained that the recalled gas cap was the cause of all of the problems.
Great. Problem solved with a simple warranty service. Not so fast. Running Horse Ranch called me after I left the store to inform me that I owed them $30 for service.
I paid them the $30 after some arguing, but that will be the last dime that I ever spend with them.
Eagan's TruValue just around the corner is also a Stihl dealer and are a great group of people.
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