I was looking for a newer car, with deposit plus my old car as a trade in. I thought i had gotten a good deal.. I got the newer car and contract stated Direct auto would pay off my loan for the old car. 6 weeks later still paying off the loan for the old car AND my new car.. I do not have the old car in my possession. The dealer took it. I called the dealer and Their excuse? ""ITS IN THE MAIL"" i know we have snail mail but it does not take 6 weeks to mail a check,. Reported to BBB.. All done playing miss Nice lady. You are better off NOT going there. Their prices on the cars are cheap and seems like a good deal but their honesty policy are out of whack. They will never call you back, they will not pay attention to you after the deal as been done. Sorry DIrect auto! You s*ck! Ps. BBB contacted them and THEY DID NOT respond to my claim after 30 days case was close.. It is now on their record.
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