I'm not sure what company the other reviews are referring to because I've had nothing but great experiences with them. Bought our Prius in 2008 and a week later bought a Yaris. Q is a fantastic sales person who will bend over backwards for you. I've recommended him over and over again.
Service, well, I bought the service package. No problems there. They even got me in and out faster than estimated when I didn't have an appointment.
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