I started using Banfield in 2007, signing up for one of their Wellness Plans when it was $16.95 per month. After being advised it would be better to upgrade the plan for some dental work needed in 2009, I was assured I could cancel at any time to take advantage of the upgraded plan savings. I did not, until 2011 when the cost increased to $32 per month (not to mention the hundreds of dollars I would spend each visit - where is the savings??). Therefore, I made the decision to cancel in April. That has turned into a NIGHTMARE with my husband and I getting harassing letters and telephone calls to our home - including today (Saturday) ALTHOUGH I AM AN ATTORNEY (and am mindful everyone thinks we are rich but assure everyone I am NOT) AND ADVISED THEM IN WIRTING MANY TIMES TO CORRESPOND WITH ME TO MY OFFICE IN WRITING!! They are VULTURES when it comes to the monthly wellness plan fee. I have even received a personal letter authored by three of the vets there
more