Yes the shop is small, and yes they may be overwhelmed by the # of groupons they have sold recently but the service and work is great. I emailed in April and was able to get appointments in July during the 2 weeks I said I was available for 2 cars. I was contacted the week before to confirm my appointments and drop-off times. I had read on reviews that they could be overwhelmed in the AM with people and paperwork but I dropped off at the key box on a Sunday night and had minimal paperwork to fill out on Monday when I returned to get my car.
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