First of all let me say the this company installed a Trane system for me. Although it only lasted eight years they did a nice job on the install. After that unit bit the dust I bought a Payne outside unit (condenser) from them. After 1 year and nine months it developed a leak. They charged me $230.00 to find the problem which included a $150.00 for leak detection. I then was told after talking to the service manager that I was credited the $150.00 towards the repair of the unit in the estimate, something I wasn't told by the repairman. They then repaired the unit for $419.00, out of pocket = $649.00 for a unit that is 1yr 9 months old. After looking up reviews of this brand online ( I should have done that before trusting them) I found out that many people have had many problems with this brand. In my opinion, they didn't back up the product they sold me. The troubleshooting took about 1 hour 30 minutes. The repair took 1 hour 45 minutes and included the under warranty part plus a new drier. So they have 3 hours 15 minutes actual labor plus a new drier and freon. $649.00 / 21 month old unit - You be the judge.
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