Hello Future Movers –
I hope you will please read my review and find it helpful. I scheduled a move from Movers of the Valley for July 16th to move from Gilbert to Mesa. It was a pretty uncomplicated move and only took a bit of time. Upon unpacking I realized that my 40’ LCD television had been damaged. It looks just as if it wasn’t secured in the truck and it fell and the corner of a piece of furniture impacted the screen which resulted in the visual component being completely shattered. Long story short – my 1000$ tv is no longer functioning.
I figured I would call the movers and ask about their policy for damages. The owner, Tony, told me that the specific mover is the one that did the damage and so it wasn’t his problem. Obviously this is unacceptable. He told me that he would have the mover call me and that the mover had to determine if the mover made the damage and then if so, he had to pay for it out of his pocket. I very much doubt a mover making 10$ an hour is going to admit to breaking a $1000 television. I was told to call the particular mover who told me that the owner, Tony, had to decide what to do. I called Tony, who told me that he has nothing to do with it because they don’t have any insurance and it is up to the mover to determine if they did the damage.
Yes, I know, I assumed wrongly that they had insurance. This is not a mistake I’ll ever make again. However, it’s not clearly stated on their website and no one told me that if there was an issue, I would have no recourse. I wanted to write this review to let everyone know that you should NEVER consider using Movers of the Valley.
One and a half weeks after I talked to the mover I had heard nothing… I continued to call and text for a week. I finally wrote an email stating that i was going to leave a bad review.
I received a call about 1 hour later from someone wanting to set up a time to come look at the tv. I said I could be available anytime during the week after 6pm and any time on the weekend. I was told I’d get a call at 6pm to set something up that evening. At 6:15 I had to call back and the person said he had some “stuff to do” and would call me shortly. I called back again at 7:30pm and had to leave a message to which I never received a reply.
While I may have to eat the cost of a new television, I hope that the Movers of the Valley lose much more potential income because of their complete incompetence and lack of customer respect and service.
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