I have been a patient of Dr. Crutchfield for several years and have spent a lot of money on chemical peels, the Neostrata product line among other things. For my last scheduled appointment, I was sick with the flu and for the first time had to cancel my appointment late. Despite jumping through all the hoops to not be charged the late cancellation because I was sick, they went ahead and charged me anyway. This just seems like a slap in the face for being a loyal client for so long. I know measure need to be in place to deter this kind of behavior but I honestly thought they would make an exception for me being sick and having spent a zillion dollars there to date. Not a chance. I will never go there again. The nurses run the place and if you do see Dr. Crutchfield you're lucky to spend two minutes with him. Luckily, I have found far better service and quality work for cosmetic procedures at Skin Rejuvenation Clinic. I guess ripping people off is more important than retaining good clients. At Skin Rejuvenation Clinic, they go out of there way to make you feel comfortable and make sure you're happy with everything. So long Crutchfield Dermatology.
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