The purpose of my visit for service on December 18th was to approve and provide extended warranty work as needed. Mike was my service consultant; my complaint was noise from the serpentine belt or an accessory associated with the same. Mike had the diagnostic work completed and noted that the water pump was showing signs of failure. The time of day was such that the warranty provider’s office was close and approval would be the next business day. I returned the next business day to complete the approval and work. Mike was very helpful in completing the process of approval and scheduling the work, he also informed me that my car would be due for 90k timing belt service soon and it would be a good time to complete this work in conjunction with the current work to save me hundreds of dollars, If I waited to complete this at a later date.
My car service was completed timely and the original noise complaint was gone! It was very gratifying to have Mike, the consultant with me getting the warranty work and the bulk of my 90k service completed at the best possible price!
I have many choices as to where I take my Toyota cars for service and I have chosen Toyota of Kirkland due to the friendly service consultants like Mike and the professional service of my car by the technicians.
-Randy Doty
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