6/29 We have moved across US more than 10 times. The flat rate movers is not doubt the worst. We have moved from Boston to Andover. We have hired other moving company before, it took them usually 5 hours to finish the job. Here is our experience with them:
1. They are about 30 min late.
2. Slack workers, other movers could finish the moving in 5 hours. They have not finish loading truck in 4 hours. That is one piano less. Yes, they don't have to move piano which other moving company did.
3. Over-charging. It is about 18 miles distance, about 15 miles highway. It took us less than 40 min to drive. They charged us 1.5hr for driving. Yes, it is at noon time, there is no traffic. They left at my old place at 12:30 and arrived at 2PM.
Then they started to unload furniture. We thought the nightmare would be over. No, it wasn't. At 3PM, the flatrate movers approached us and told us they want to charge us till 5PM. There are only about 20 boxes left and we told them we would like them to finish the job and pay them accordingly. They refused and threatened us to take away rest of stuff unless we paid them as they request. We contacted their supervisor who insisted us to pay them to 5PM. We finally paid them after 1 hour arguement. You know how long it took them to finish? 21 mins. YES. 21 mins. They want to charge us two hours for 21 mins on top of already overpaid moving. We end up paying them 9 hour moving, which other moving company can finish in 5 hour plus moving a piano. It is purely horrible service, I would not recommend to anyone unless you have extra cash..
7/1 Addendum We called customer service mutiple times. At the first, she told us she can not do anything till her movers are back. I called her at 4:40 and told her the movers already left at 4:27. Two days later, I called her again. She told me accroding to them, the movers left my house at 4:58PM. I told her that is not true as I called her at 4:40 two days ago and I have an officer as my witness who happened to see the movers left before 4:30. She refused to do anything and would not let me talk to her manager. In the end, she said she read my review at citysearch and insinuated that is the reason they will not refund us. I have to agree with kh111200, the service is horrible, the customer service is not helping. So if you want to use their service, get your camcord ready because you will need it. And be prepared to be punished if you write any negative review.
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