My dog had become very ill from what we later found out to be a fractured chicken bone stuck in his digestive system. So I decided to take him to a local hospital since his condition did not seem to be improving. The lady at the front desk told me it was going to be $65 dollars just to see the vet on such short notice and that I needed to hurry up and make a decision because the doctor was very busy and in between visits. lol I told the lady to not do me any favors, a rushed vet is simply not acceptable.
I went online and read all the great reviews for Gandy Animal Hospital, so I decided to give them a call and held my breath. Get this... After introducing myself my first question was, do I need to make an appointment in order to see a doctor ... response was... "" typically its always best to schedule an appointment but whats most important right now is your dogs condition, tell me a little bit more about whats wrong with your dog Coco"" lol can you guys believe that ?!? I couldn't believe what I was hearing after having called several other hospitals with mediocre customer service at best. Do you really mean my dogs needs come first before business ?!?! WOW! So I rush over and the first thing I notice was how clean and organized the front desk and waiting area was. Two young ladies that genuinely seemed to enjoy their job and working with animals. And calm happy clients in the waiting area engaged in friendly conversations with each other. Dr. Heinen was the vet that attended us and did so wonderfully. Patient when listening to my concerns and thorough in evaluating my dogs needs and explaining what services would be required. Bottom line, I left there with something priceless in a situation such as this... peace of mind in knowing that my four legged kid was in good hands. I'm glad to report that my Coco is back home and has even began to play with his toys again :)
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