This store is ridiculous. First off, I could care less if they smoke, it's nobodies place to say if they should or shouldn't, so my opinion has nothing to do with that. I can assure you I am a consumer not a competitor for those of you who are in denial that some people may have had bad experiences at your fave place.
Sage is very nice and helpful, as are her staff. She does talk a lot, and is not always correct, but at least she tries. Jim on the other hand is a total JERK! It's not just that he's unfriendly he is plain rude. Sage had told my husband and I if we ever bought anything from them and it did not work to bring it back and they would take care of us. Well we bought a $100 item and when we got it home, found it was visibly broken. When we brought it back Jim refused to take it back or even give us store credit. We had already spent a ton of money in there, what is this guys problem? We also had bought 6 very colorful African cichlids from them, they were way overpriced, but colorful enough that we assumed they were small adults. Well, after the fish were in our tank for about 2 weeks, they lost all their color, this is an indicator that hormones were being added to the African tanks, hence the great colors to begin with. After hormones have been added an African never gets it's color back. They are dull as adolescents and color up as adults naturally, but most people don't want to wait for them to become colorful and buy adults.
Then to make matters worse all of the fish we had bought from them died within a month. I have Africans in my 100gal from Petsmart that have been in there over a year and are beautiful. How pathetic is that? Petsmart can do better than Seascapes. I suggest to anyone who wants Africans to shop at Tropical Treasures, they are very well stocked and knowledgeable. As well as being friendly and remembering their return customers. If your looking for saltwater Mr. Aqua is the place to go. His store is extremely clean, his prices are reasonable and he has the best corals I have ever seen. He is not overly friendly but in no way rude, he is just a bit quiet, but willing to answer any questions you have. We only buy spirulina flake from him and he still treats us the same as his customers spending hundreds. Sorry Sage, you seem nice enough, but with a 0% survival rate on fish and Jim contradicting what you say you have lost our business forever. Word of mouth is a huge factor for small stores, you should keep that in mind.
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