My wife and I have been customers of Bill Roy Septic for nearly a decade.
The service calls have always been prompt and professional. Today was no different, even though the company is now owned by Wind River Environmental.
I called today because our pump alarm went off last night and re-flipping the circuit breaker switches didn't help. The technician, Steve, determined there was an issue with a float/switch and suggested we call the plumber who installed our new pump last spring to check it out.
Steve discovered the problem after he held down the float with a shovel and I re-flipped the circuit breaker switches. Sure enough, the pump came back on and the water level started dropping.
Steve didn't try to up-sell me, or charge me to clean out the tank after I told him we had it cleaned last year. Keep up the good work!
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