I put in an order and paid for NuHeat with them, and selected standard sizes because they said that would take 3 business days to get. I needed it fast.
So a week and a half later I called to see where my order was. No one knew and no one called me back.
I had to call several times before my salesman finally connected with me and he then promised it would be in within three more days.
That time frame came and went. Still no order. I finally went online and called Canada. I nice customer service person tracked my order (at least there was one!) without any help from the Tile Boutique (they refused to give me my order # with NuHeat). The order paperwork was tracked down, and the person in Canada made personally sure it was FedExed directly to me the next day. Just in the nick of time!
No thanks to the idiots at The Tile Boutique. I still don't know when they actually submitted my order. They had my money all along.
Stay away.
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