Was a first time customer of Veterans Ford when I went in for a simple oil change. I will definetly be back. I saw that they advertised about a multi-point inspection which I had called about ahead of time to see what it involved and was told over the phone with no problem along with a round about time that i could expect to wait for service to be completed. Ok so I pull in and was greeted within a couple seconds by what I learned was a concierge and not too far behind came a service rep that greeted me as well. Before I came into Veterans Ford I knew that my brakes were starting to have a little of a grumble when stopping. Figured I would put them to the test on there multi-point being that it involved brake inspection. As I waited in there waiting area sipping on the coffee that they had provided watching the morning shows in walked the service rep and let me know that the mechanic was in the middle of my oil change and that there was a couple things that he wanted to bring to my attention. First thing was that the mechanic noticed the brakes starting to grind when he moved the vehicle and let me know that I had needed a brake servicing. I didn't have to hear anything past that!!! I was delighted!!! There was also a couple other minor things also that I might want to take care of also. I agreed to those services and was let know about how long it would be was told that they had a shuttle service if I would like to be brought home, work or grab something to eat. Took service rep up on that offer for a shuttle ride. Got a call a couple minutes before the time that the service rep said vehicle would be ready and I called the shuttle and was brought back to the dealer with no problem. Rep went over the multi-point inspection sheet and even enrolled me in a rewards program that i get so much percent i spend that can be used on my next visit and every fifth oil change is free. I will definetly be back.
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