I was on time for my appointment (I was actually a little early) yet I waited 40 minutes before I was taken to my stylist. I waited an additional 10 minute before being addressed. I request a certainly stylist for a reason; I do not like being pawned off on an assistant for a phase of my color that is crucial to the final product. The assistant, Skye, was cold and unfriendly. I was very disappointed in my experience with Ihloff. My appointment was cancelled by Ihloff three times before I finally was able to get in. It was due to an injury with the stylist so I'm perfectly sympathetic to that but once I did get to my appointment, I expected a better experience but, instead, felt like an interruption.
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