We've been with Nexcess for over 3 years now, and the service has been nothing short of phenomenal...and believe me I've put it to the test. Emails are answered within ten minutes no matter what time day or night. Any problem that has ever occurred on their side was fixed within 5 minutes of my support ticket. But the real amazing thing is the problems they've fixed that were actually my fault! I've screwed up things in my code or my htaccess, and every time they've helped me get things back up and running in no time. It sounds corny, but they really do treat your site as if it was their own.
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